Making a Formal Complaint
If, after discussion with the Headteacher, a matter remains unresolved,
parents should tell the Headteacher that they wish to make a formal
complaint. They will then be given a copy of the Complaints Procedure,
the name and address of the Clerk to the Governors and the name
of the person to write to in the Education Department at County
Parents will be asked to make their complaint in writing and advised
that they can, if they wish, attend a meeting either of the School
Governors or of Members and Officers of the County Council, in order
to explain the nature of their complaint when it is considered.
It will then be for the Governors or the County Council to decide
whether the complaint is justified and what should be done about
If parents are still not satisfied they may submit their complaint
to the Secretary of State for Education.